In-Store Reservations and Special Orders
We accept reservations and special orders for items that are unavailable or have sold out in our store. Even if an item is currently unavailable or sold out on the website, we will check each of our shops in Japan for the item!
- Customers under 18 must have a parent or guardian with them at the time the order is placed.
- We do not have reservation allotments. Orders are processed on a first-come, first-serve basis and are not guaranteed until confirmed.
- We do not require payment for special orders made in-store until the requested item(s) arrive in store.
- We do not accept cancellations on reservations or special orders.
- Items must be purchased within one week of arrival unless otherwise specified.
- Customers who cancel or become unreachable when the item arrives will be barred from placing future reservations in-store or online. Please think carefully before placing your order.
- Orders accepted at the store do not guarantee that the item requested is available as it may be sold out in the meantime.
- Items no longer listed on the website are unavailable for special order.
Online Reservations and Special Orders
We will accept reservations for shipment over email only. Please, no phone orders or inquiries. We can only place orders for items still available on the website (i.e. can be placed into the shopping cart).
We will accept reservations for shipment over email only. Please, no phone orders or inquiries. We can only place orders for items still available on the website (i.e. can be placed into the shopping cart).
- Orders for both reservation and non-reservation items are accepted, pending availability.
- We cannot accept orders for web-only items, web sale items or lucky packs.
- You may reserve one style, one color for each item. No doubles.
- If the item you want is no longer available on the international website, we cannot request it for you. Please be sure to check for availability by adding items from the site to the shopping basket. If the item can't be successfully added, it's sold out.
- We are able to ship items that are in-stock in our store. Please inquire as to the availability of in-store items.
- We cannot ship parasols/umbrellas. We apologize for the inconvenience, but they are difficult to ship and often get damaged in transit.
- Full deposit is required and is non-refundable. (If the item is out of stock, your deposit will be refunded.)
- We accept payments through Paypal.
- Shipping will be via Priority Mail. We will send a shipping invoice when we receive your items in-store.
- We will ship anywhere within the United States and Canada. We apologize, but all other international orders must be placed through the Japanese website.
- Orders must be paid for by the same person who places the order and the shipping address may not be changed after the order has been placed. Please be sure to provide the correct shipping address when making your order.
- Once you confirm your order, it cannot be changed. Additions will be treated as a new order.
- Cancellations will result in suspension of all reservation and special order privileges.
- No returns or exchanges will be accepted, except in the case of manufacturer defect.
- Delivery time may vary. Your patience, due to the nature of special orders, is appreciated. Depending on item availability, orders may take 4-8 weeks to be processed. If faster processing is required, please order directly from the Japanese website. Items cannot be sent express to our store from Japan for any reason.
For all orders, please email the following information:
- Your name, phone number, and address
- Your Paypal address
- Product number and name for each item
- Desired color for each item
Click here to see items currently available for reservation!
